Privacy Policy
srfmart.com Product Return Policy
Thank you for shopping at srfmart.com! We strive to provide you with a seamless and satisfactory shopping experience. This return policy outlines the terms and conditions for returning products purchased through our platform.
Eligibility for Returns:
You may return most items purchased through srfmart.com within two days of the delivery date.
Provided the following conditions are met:
The product is in its original condition, unused, and with all original packaging, tags, and accessories intact.
The product is not damaged due to misuse, negligence, or improper handling.
The product is not a non-returnable item (see exclusions below).
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene reasons, safety regulations, or other factors. These may include (but are not limited to):
Perishable goods, intimate apparel, swimwear, personalized items, gift cards.
Return Process:
Initiate the Return: Contact our customer support team within [Number] days of receiving your order to initiate the return process. You can reach us via srfmartqa@gmail.com, or srfmart@outlook.com through our website. Please provide your order number and the reason for the return.
Return Authorization: Our customer support team will review your request and issue a Return Authorization (RA) number if your return is approved.
Packaging and Shipping: Securely package the item in its original packaging (if available) and include all original accessories and documentation. Clearly write the RA number on the outside of the package.
Return Shipping: Ship the package to the address provided by our customer support team. [If you are providing a prepaid label, provide instructions on where to drop off the package or how to schedule a pickup].
Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. Upon successful inspection, we will process your refund, exchange, or store credit within two business days.
Refunds:
Refunds will be issued to the original payment method used for the purchase.
The refund amount will include the purchase price of the item, excluding any original shipping costs (unless the return is due to a defective product or an error on our part).
Please allow two business days for the refund to appear in your account.
Exchanges:
If you wish to exchange an item, please indicate the desired replacement item when initiating the return.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
Store Credit:
If you choose to receive store credit, the amount will be credited to your srfmart.com account and can be used for future purchases.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us:
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at:
Changes to this Policy:
srfmart.com reserves the right to modify or update this return policy at any time without prior notice. Any changes will be posted on this page. Please review this policy periodically for any updates.