Terms Of Use
Srfmart Terms & Conditions
Thank you for joining Srfmart . It’s great to have you as our valued member.
These Terms and Conditions govern your participation as a member of srfmart. You should read them carefully.These Terms and Conditions are effective from the date of their publication on srfmart.com. srfmart change any of these Terms and Conditions, as well as the operation or Benefits of srfmart, at any time. While prior notice of changes to these Terms and Conditions may not always be possible due to operational or other considerations, srfmart, will endeavor to give you reasonable notice of any material changes.
Terms & Conditions
Account means the membership account assigned to a Main Member.
srfmart Points expiry date means one (1) months from the date of accrual.
Joining srfmart.com. To activate your account you must buy some product from srfmart every month.
Account: Each member is assigned a unique membership account and membership number. Multiple accounts held by the same individual may be merged, and duplicate points bonuses from the same activity may be removed.
Earning Points: Points are earned for purchases made at designated locations.
Redeeming Points: Points can be redeemed for cash.
How to spend your srfmart.com Points
You can redeem srfmart Points on their next purchase after points are accrued. You can choose to use them yourself or redeem for any other individual of your choice.We may deny redemption if we find any mismatch of information provided by the member.
Personal Data and Account Security: srfmart is committed to protecting members' privacy and complies with applicable data protection laws. Personal data is collected and processed for the purposes of enrolling and administering the program and providing benefits.
Termination of Membership: srfmart may suspend or terminate membership for fraudulent, irregular, dishonest, or suspicious activities, knowingly supplying incorrect information, or attempting to obtain points or benefits for ineligible transactions.
Other Information: Points have no monetary value and cannot be exchanged for cash. srfmart reserves the right to amend redemption levels and fees without notice. These terms are governed by the laws of the State of Qatar, and disputes are subject to the jurisdiction of its courts.
Reaching Out to srfmart:
If you have any queries, comments, or grievances pertaining to the srfmart Club, kindly reach out to our committed srfmart Customer Care Service Desk or your nearest srfmart location.
Alternatively, you may follow this link to visit our dedicated contact us page. The srfmart Terms and Conditions outline the stipulations for membership in the srfmart program.
Commission
Earning Commission:
Making Purchases: The primary way users earn commission is by making purchases from participating grocery shops listed on srfmart.com.
Commission Rate: For each product (or potentially a total order value), a specific commission rate (a percentage) will be applied. This rate will be determined by srfmart.com and potentially vary between different shops or product categories. This rate will be clearly communicated to the users.
Tracking Purchases: When a registered user makes a purchase and the transaction is completed (order delivered or marked as fulfilled), the system automatically tracks the eligible commission based on the agreed-upon rate for the items purchased.
Accumulating Commission:
Digital Wallet/Account Balance: Earned commission is typically credited to the user's digital wallet or account balance within their srfmart.com profile.
Transparency: Users should be able to easily view their accumulated commission balance within their account dashboard.
Pending vs. Available Balance: There might be a "pending" period for the commission to become "available." This could be to account for potential order cancellations, returns, or a verification period.
Accessing and Using Commission:
Minimum Withdrawal Threshold: You will likely set a minimum commission balance that users need to accumulate before they can request a withdrawal. This helps manage transaction costs.
Withdrawal Methods: Users will have options to withdraw their available commission. Common methods include:
Mobile Wallets: Integration with popular mobile payment platforms in Qatar Ooredoo Money or Vodafone Cash, is an option.
Store Credit/Discounts: Users might have the option to use their accumulated commission as credit towards future purchases on srfmart.com. This encourages repeat business.
Withdrawal Process: Users will typically initiate a withdrawal request through their account dashboard, specifying the amount and their chosen withdrawal method.
Withdrawal Fees (as per your model): You will likely charge a fee for each withdrawal request. This fee should be clearly stated to the users.
Clear Terms and Conditions: The details of the commission system, including rates, minimum withdrawal, withdrawal methods, fees, and subscription benefits, should be clearly outlined in your Terms and Conditions and a dedicated FAQ section.
Notifications: Users could receive notifications when they earn commission, when their commission balance reaches a certain threshold, or when a withdrawal is processed.
Account Dashboard: The user's account dashboard should provide a comprehensive overview of their commission earnings, pending balance, available balance, withdrawal history, and subscription status.